Saturday, September 03, 2005

Quality in organizational interactions are based on usage of information

Quality management is valid in certain organizational contexts. Today all organizations operate in many kinds of networks. There are mutual and multilateral transactions between an organization and its stakeholders (or interested parties) and other network actors. Transactions may take place between individuals or technical equipment, e.g. information systems. In addition to the intended transactions there are also always very likely taking place unintended events and even hostile transactions in organizations' networks.

In organizational environments quality relates to all interactions and transactions of the organization with all its stakeholders. Quality is primarily categorized by the features of organization's products (goods and services). A product is in general defined as any kind of output from the organization to its stakeholders. Products are generated and delivered by organizations' business processes. Thus, quality is originated in business processes although it is manifested in organization's products. It is justified to talk about quality as an important aspect in organization's overall business performance.

In modern business environments both the number and variety of stakeholders has increased and communication between them has increased, intensified, diversified, and speeded up tremendously due to global telecom networks and services. Also organization-dedicated internal networks are tightly linked with the public networks. Large part of organizations' internal and external information is confidential at least to some stakeholders. Quality and quality management are very strongly related with the information and communication in these networks.


Blogger Juhani Anttila said...

Information security is nowadays an important part of the quality of organizations' products and processes. That means that also information security management should be taken into account when realizing an organization's quality approach - not as an separate issue but integrated with business management activities. There is a lot of reference literature and standards for this expertise.

Basic concepts characterizing security of the information consist of:
- integrity - information that one is using for his/her actions is accurate
- availability - one has access to the relevant information when and so long it is needed
- confidentiality - information one is using is not manipulated by anybody else.

Additionally authenticity (information is authentic, trustworthy, or genuine) and authority (one has right to use the information) aspects are significant especially when using the means of electrical communication.

For more information see the following articles:

09 October, 2005 21:45  

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