Tuesday, February 22, 2005

Quality management system - What is it for?

The concept quality management system (QMS) - that is absolutely central concept in quality management realizations in all organizations - has largely been misused. Still many organizations are using the obsolete concept “quality system” although it does not exist any more in the ISO 9000 standards.

ISO 9000 quality management system is not defined by ISO 9001 only. One must necessarily take into account also ISO 9004 topics. In fact, ISO 9001 is a part of ISO 9004.

According to ISO 9000, a quality management system refers specifically to the management system, i.e. the system used for business management and leadership, comprised of organizational structures, approaches, processes, and resources, and which meets primarily business needs of the organization. “Quality” is an attribute of the management system implying, that appropriate professional management and leadership principles and means are applied within the organization’s management and leadership system in order to ensure and increase its effectiveness and efficiency. Thus, quality management system equals to quality of management system.

Applying the ISO 9000 definition of concept quality to management system we may get the formal definition for the quality of management system. That is: "Degree to which a set of inherent characteristics of a management system fulfils the needs and expectations of organization’s stakeholders". The management system includes both strategic and operational management activities.


The standards present a standardized approach for these principles and means. In real business environments the genuine quality management system can never be a distinct system and only for a quality expertise. A real quality management system is always seamlessly integrated or embedded into the leadership system of a business. The quality management system is realized especially through combining business processes with professional quality methodology. Distinct management systems, including quality systems, upheld by different organizational (support) functions and different specialized experts, will sooner or later generally entail negative effects to the business.

Factually each organization can have only one holistic business management system, and when that system creates sustainable business success it can be called “quality management system”.

11 Comments:

Anonymous Praveen Kumar said...

It's true Quality system is no more existing and quality management system is now ISO:9001-2008 which is going to revise in 2015 as ISO:9001-2015 FDIS has been released for comments, feedback and response.

27 November, 2014 13:12  
Blogger Juhani Anttila said...

Quality management system is not any real system. It is only a concept used for standardization, it is not needed in any organization. Quality management system is a concept for taking quality aspects into consideration within an organization in a systematic way.

29 November, 2014 18:25  
Blogger Juhani Anttila said...

ISO 9001:2015 FDIS is not yet today (November 29, 2014) available but according the ISO 9001:2015 DIS document we cannot be happy about the result at this phase.
What is good in the DIS?
- The new harmonized structure
- Explicit emphasizing of the risk-based thinking and reference to the ISO 31000
- Reinforced business centered focus on business processes
- Development from distinct requirement items to more liberal discretion
What is not good in the DIS?
- A general ambiguity of the fundamental concepts and definitions (ISO 9000)
- The overall presentation of the issues and the quality of the text
- Too much guiding anecdotal text in the requirement standard
- Separate development of the other basic standards of the ISO 9000 series
- Not fulfilling of the requirements of the design specification (lack of verification)
- Quality management principles weakly linked with the main contents of the standard
- Risk management has dealt with a unsystematic and illogical way

29 November, 2014 18:35  
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14 December, 2014 16:00  
Blogger Ramachandran Gopalan said...

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11 June, 2016 07:15  
Blogger Bharath Narasiman said...

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13 July, 2016 00:56  
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05 September, 2016 17:09  
Blogger ECCI International said...

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03 June, 2017 14:28  
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22 June, 2017 13:36  
Blogger Neeta said...

TQM is an approach that organizations use to improve their internal processes so as to satisfy their customers. When properly implemented, TQM can bring a better overall performance with decreased costs, which leads to loyal and satisfied customers.

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29 June, 2017 13:25  

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