Good management principles

ISO 9000 standards and performance excellence models as well as the other recognized references for quality management are based on principles that reflect the fundamental ideas of a good management. The different reference materials call these principles with different names and use different phraseology in the principle statements but, however, they are very similar in the meanings. Each organization should define its own principles from the basis of its business requirements and development situation but generally recognized principles (see the list followed) may be used as references. These principles form a good foundation for a systematic and comprehensive quality integration.

ISO 9000 - Quality management principles:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships

Malcolm Baldrige - Core values and concepts:

• Visionary leadership
• Customer-driven excellence
• Organizational and personal learning
• Valuing employees and partners
• Agility
• Focus on the future
• Managing for innovation
• Management by fact
• Social responsibility
• Focus on results and creating value
• Systems perspective
  

EFQM - Fundamental concepts of excellence:

• Results orientation
• Customer focus
• Leadership and constancy of purpose
• Management by processes and facts
• People development and involvement
• Continuous learning, innovation and improvement
• Partnership development
• Corporate social responsibility
  

Deming Application Prize – TQM Principles:

• Distinctive performance improvement through the application of TQM

• Challenging and customer-oriented business objectives and strategies under the management leadership
• Proper implementation of TQM to achieve the business objectives
• Outstanding results obtained for the business objectives.

• TQM understanding and enthusiasm
  
  
  • Aiming at long-term success through benefits to customers and other interested parties
  • Managing the organization putting 'quality' in its core
  • Top management leadership, vision, strategies, and policies
  • Participation of organization’s all members based on human resource development
  • Developing and applying effective quality management methods
  • Improving and transforming organization's constitution for sustainable success