Thursday, March 17, 2005

Good management principles

ISO 9000 standards and performance excellence models as well as the other recognized references for quality management are based on principles that reflect the fundamental ideas of a good management. The different reference materials call these principles with different names and use different phraseology in the principle statements but, however, they are very similar in the meanings. Each organization should define its own principles from the basis of its business requirements and development situation but generally recognized principles (see the list followed) may be used as references. These principles form a good foundation for a systematic and comprehensive quality integration.

ISO 9000 - Quality management principles:
  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships
Malcolm Baldrige - Core values and concepts:
    • Visionary leadership
    • Customer-driven excellence
    • Organizational and personal learning
    • Valuing employees and partners
    • Agility
    • Focus on the future
    • Managing for innovation
    • Management by fact
    • Social responsibility
    • Focus on results and creating value
    • Systems perspective
    EFQM - Fundamental concepts of excellence:
    • Results orientation
    • Customer focus
    • Leadership and constancy of purpose
    • Management by processes and facts
    • People development and involvement
    • Continuous learning, innovation and improvement
    • Partnership development
    • Corporate social responsibility
    Deming Application PrizeTQM Principles:
    • Distinctive performance improvement through the application of TQM

      • Challenging and customer-oriented business objectives and strategies under the management leadership
      • Proper implementation of TQM to achieve the business objectives
      • Outstanding results obtained for the business objectives.
    • TQM understanding and enthusiasm

      • Aiming at long-term success through benefits to customers and other interested parties
      • Managing the organization putting 'quality' in its core
      • Top management leadership, vision, strategies, and policies
      • Participation of organization’s all members based on human resource development
      • Developing and applying effective quality management methods
      • Improving and transforming organization's constitution for sustainable success


    Blogger Juhani Anttila said...

    Organizations that would like to apply internationally recognized references for their own quality development in an innovative way may carry out an exercise to make a synthesis of all above mentioned principles of good management approach and taking into account their own business needs and expectations. A result may be the following fundamental principles for managing the organization towards performance excellence:
    1. Centering on customers’ needs and expectations
    2. Envisioning the future challenges
    3. Valuing employees
    4. Managing the organization as a system of responsive and agile business processes
    5. Discovering, collaborating, and learning for continually enhancing the business performance
    6. Valuing partners
    7. Responding to the needs and expectations of the society

    19 March, 2006 10:07  

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