Monday, May 30, 2011

Quality management principles for the development of quality management within an organization

Quality management principles have been as the foundation for the development of the ISO 9000 standards and recognized performance excellence models (quality award criteria) [see the reference].

They may be also useful directly for developing a business-integrated and organization-dedicated quality management (QM) approach. General quality management principles of the standards and excellence models are good as references but each organization should, however, define the principles from the organization’s own business point of view. The general principles may help the organization in its task.

We have an example. A company thought own QM principles as a suitable starting point for their QM development. At first they made clear what is the meaning of a quality management principle as follows:
  • A principle is a fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning.  
  • QM was understood according to the ISO 9000 standard as coordinated activities to direct and control an organization with regard to quality. Hence QM equals quality of management that aims at business excellence.  
After this conceptual consideration they started innovate by brainstorming their own fundamental principles for managing the company towards performance excellence. They took all elements from the principles of ISO 9000, EFQM, and Malcolm Baldrige [see the reference] and took into account their own business-relevant flavorings. They finalized their results by a group-work to the following seven principles:
  • Centering on customers’ needs and expectations
  • Envisioning the future challenges
  • Valuing employees
  • Managing the organization as a system of responsive and agile business processes
  • Appreciating multiple means for discovering, collaborating, and learning in order to continually enhance organization’s business performance
  • Networking with and valuing partners
  • Anticipating timely changes in the needs and expectations of the market and society

3 Comments:

Anonymous Clark Adams said...

Wow, quality management seems like a lot of work. And challenging businesses to satisfy customers is a tall order. But once they're successful with it, the rewards can be enormous.

13 July, 2011 17:13  
Anonymous Barton Wilson said...

Quality management is very vital to a certain company as this helps the business enterprise to grow and continue to produce excellent products and services for their customers. As you keep on delivering the best products, client satisfaction grows. Meeting your customers’ expectations enhances your image and reputation and opens opportunities for development and/or expansion and maintain great business performance.

06 November, 2012 17:26  
Blogger Ariel Eckblad said...

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16 December, 2015 06:44  

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