Wednesday, May 25, 2011

What is quality policy?

Quality policy is an important concept for a professional quality integration in organizations. Quality policy means what is the overall intention and direction within an organization related to quality. Again the genuine quality policy can be seen only in the awareness and actions of people, not in documents. Documented quality policy statement issued and signed by the top management of an organization is only a tip of iceberg of the actual policy. It may, however, be a useful managerial tool. Anyway, it is not necessary to use the term "quality policy" in practical business operations although people have always certain quality policies.

Quality awareness (or its synonym quality consciousness) is most essential topic for realizing quality and quality integration in practical cases. The concept may be defined very simply: having knowledge of quality. However, what is the meaning of this, is not at all any simple thing. Awareness is a profound totality of physical, psychological, and philosophical aspects of sensations, perceptions, ideas, attitudes, and feelings related to an individual or a group having knowledge of the abstract and comprehensive object of quality of a certain item, at any given time, or within a given time span.

A reference: Information is beautiful: What is consciousness?: