Saturday, November 28, 2009

How to understand our customer relationship?

Custom has a life cycle consisting of different stages. Custom gains the form of a customer relationship when both parties (buyer/seller) experience the relationship in this way. Custom begins when a potential customer first notices us as a possible vendor. The relationship ends when the customer ceases to have any contact with us, our business, or products and he or she is no longer within the range of their influence. Or, when either party severs the relationship in a duly responsible way.

Custom always begins with an interest phase. If this stage awakens sufficient interest, custom moves onto the beginning of the purchasing phase, i.e. communication of either a purchase or selling offer. Once a deal is thus made, custom moves on to the actual service phase. It is at this phase, at the latest, that custom takes on the form of a customer relationship.

The service phase ends once the service in question has been realized and the duties of both parties have been met. In other words, the service stage includes always participation on the customer's part. Actual use of the product in question begins at custom care phase. This concerns customer care after delivery has taken place and supporting use in accordance with agreed upon terms and in line with the good conventions of the business field throughout all stages of the customer relationship. 

When new life cycles in the customer relationship emerge the custom care phase continues alongside these as custom maintenance.

Test yourself:

  1. I will do what I have promised. How can I make that I won't make promises that I won,t be able keep?
  2. The customer receives what he wants. How do I ensure this?
  3. I will improve my activities continually. Can I succeed in this by just seeing to customer relationship management?

(Reference: Anttila, J., Vakkuri, J.: ISO 9000 for the creative leader)


Blogger Marfa Technologies said...

Nice blog,
Thanks for sharing such a useful information, which helped me a lot. Keep doing the good work.
document management system in dubai

28 February, 2019 14:09  
Blogger Sophie Grace said...

Thanks ffor your marvelous posting! I genuinely enjoyed reading it, yyou mignt be a great author. I want too encourage continue your great writing, have
a nice afternoon! Welcome goto our site storiesig

18 August, 2020 11:48  
Blogger Online Games said...

Having the right betting strategies doesn’t guarantee a win, but it increases your chances of winning. This is why you need to pick out the right betting site.

19 March, 2021 19:09  
Blogger Online Games said...

The mobile sector of the online gambling world has grown over time to the point that it has overtaken computer play as the most popular way to gamble. This mirrors a similar growth of mobile usage in other areas, which has primarily come thanks to the proliferation of mobile-friendly content. Now people from all over the world use mobile gambling sites and real money gambling apps for betting and gaming on the go.

01 April, 2021 18:45  
Blogger Ashish said...

Cricket betting india only provides the most up-to-date information on online betting in India, online cricket betting, and other related topics. Get the most up-to-date information on today's headlines, as well as cricket betting tips.

12 April, 2021 14:01  
Blogger Ashish said...

Why are you looking further? When cricket betting india has made it very simpler for you by updating you with all the recent cricket betting tips and cricket betting terminologies. Stop here and scroll cricket betting india to find the best cricket betting tips for free.

17 April, 2021 13:32  
Blogger Ashish Mehta said...

If you're looking for the most popular online cricket betting website in India and can't decide which one is the best, we are here for you. We acknowledge how challenging it can be to find the right cricket betting sites in India.

27 April, 2021 18:43  
Blogger bestkarahigoshtrecipe said...

After reading it, I found it to be very instructive. I appreciate you taking the time and effort to write this brief piece. I'm finding myself wasting a lot of time reading and posting feedback once again. But, hey, it was all enjoyable!

28 April, 2021 22:28  
Blogger Ashish Mehta said...

betvictor live chat is an online betting website that offers a variety of guidelines and free betting tips that prove to be very useful for people just entering betting. It is among the top websites for betting in India.

13 May, 2021 15:25  
Blogger Ashish Mehta said...

video strip poker hd are becoming the most significant way to practice betting and more people are joining online betting websites daily. These websites suit these online betters as they provide them with the best services.

31 May, 2021 14:48  
Blogger Restaurants Menu and Guide said...

Thank you for your wonderful blog. It is both informative and useful. We both work in the same industry. A lot of blogs I encounter these days don't really deliver anything that I'm interested in, but this one definitely does.

28 June, 2021 14:21  
Anonymous kjtaxconsultants said...

Thank you for your fantastic blog. It is both informative and practical. We both work in the same field. A lot of blogs I come across these days don't actually provide much of interest to me, but this one does.

30 June, 2021 15:47  
Blogger Play4win Online said...

There are several Betting sites in India, but Play4winonline is the finest.
Betting sites in India

30 September, 2021 14:47  
Anonymous Anonymous said...

Well, our professional CPA in Vancouver looks over your balance sheets, payroll systems deeply for getting understand your current scenario. After having deep financial insights into your business, our financial advisors will give the best advice that will in return help your firm grow.

07 October, 2021 09:21  
Blogger Sharly said...

You have constructed my best daytime! Thx for a second time! allmaxbet

09 February, 2022 05:01  
Blogger slotvrbet said...

I needs to spend some time learning much more or understanding more.

20 February, 2022 09:20  
Blogger PGSLOT pgking789 said...

pgslot with the introduction of interesting promotions of this game camp
pgslot is a collection of top online slot games that everyone is interested in playing. The interest of this game camp is not yet exhausted. because there are also various promotions to members as well There will be any interesting promotions on this game that can be followed. From the following information

interesting promotion of web pg
For interesting promotions that pg slots have prepared for the members. There are various pros together. Each promotion has a different amount of credit given away. and the conditions to follow are different All interesting promotions of this game camp are pgslot
1. Please apply again.
any gambler that you have not subscribed to via pg before, if you can make a new member On the camp of this game successfully, it will give you. Get free credit instantly. which credit distribution for this promotion How much will be depends on how much you make your first deposit.
2. Please make a deposit
Deposits available on this game camp It is a promotion that has multiple deposit prices together. But the popular deposit program And there are those who choose to use the most. Promotion for a minimum deposit of 100 baht, as there are only 100 baht adjustments, allowing gamblers to get free credits to use easily. without having to deposit a lot of money
3. Please invite friends
Coming to the last interesting promotion on this game camp, that is. friend invite promotion Of course, everyone must have friends or acquaintances who want to play online slots games. If you can persuade your friends Sign up and make a deposit for the first time. no matter the amount It will allow you to receive a bonus from this promotion immediately.

Advantages of getting bonuses on pg web
The advantage of getting bonuses on slotpg is that
• You don't have to deposit a lot. Helps gamblers not have to deposit a lot There are credits that can be used to play the game for longer. because free credits received from various promotions Help make it possible to play every game on this camp.
• Play and withdraw. If anyone has played Want to withdraw free credit for cash You can too. Each promotion will have conditions set. of withdrawal different
Introducing all the interesting promotions of pgslot games that we have brought to you today. Each promotion that, in addition to having simple conditions to follow, also has a number of free credits. which can be called the most worthwhile

25 March, 2022 10:34  

Post a Comment

<< Home